Digital Personal Data Protection (DPDP) & Privacy Policy

Effective Date: August 2025
Last Updated: August 2025

Introduction

MaxPetz Veterinary Hospital (“MaxPetz”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by pet owners, visitors, employees, job applicants, referring veterinarians, research collaborators, suppliers, and other stakeholders.

This Policy explains how MaxPetz collects, uses, stores, protects, and processes personal information through our website, hospitals, communication channels, and digital platforms.

We are committed to complying with the Digital Personal Data Protection Act, 2023 (India) and implementing privacy practices that reflect recognised digital healthcare security principles.

By accessing our website or using our services, you acknowledge and agree to the practices described in this Policy.

About MaxPetz

MaxPetz is a multi-speciality veterinary hospital providing advanced veterinary medicine, surgery, emergency care, diagnostics, rehabilitation, preventive healthcare, research, and educational services for companion animals.

Our website provides information regarding:

• Veterinary specialists
• Medical and surgical services
• Research publications
• Educational resources
• Case studies
• Blogs
• Appointment requests
• Careers
• Contact forms
• Customer support

Personal Information We Collect

Depending on your interaction with MaxPetz, we may collect:

Personal Information

• Name
• Email address
• Mobile number
• Postal address
• City and State
• Communication preferences

Pet Information

• Pet name
• Species
• Breed
• Age
• Sex
• Medical history
• Vaccination records
• Diagnostic reports
• Surgical history
• Imaging records

Appointment Information

• Preferred doctor
• Hospital location
• Appointment date
• Medical concerns
• Referral information

Uploaded Documents

You may voluntarily provide:

• Laboratory reports
• Blood reports
• X-rays
• CT or MRI reports
• Previous prescriptions
• Referral documents
• Medical photographs
• Insurance-related documents (where applicable)

Career Applications

If applying for employment, we may collect:

• Resume/CV
• Educational qualifications
• Professional registrations
• Employment history
• References

Research Information

Authors and collaborators may provide:

• Author details
• Institutional affiliations
• Manuscripts
• Supporting documents
• Publication details
• Correspondence information

Website Usage Data

We may automatically collect:

• Browser information
• Device type
• Operating system
• IP address
• Website usage statistics
• Cookies
• Analytics information

How We Use Your Information

We use your information to:

• Schedule appointments
• Deliver veterinary healthcare services
• Maintain medical records
• Communicate regarding appointments
• Respond to enquiries
• Process career applications
• Publish approved research
• Improve our services
• Improve website functionality
• Enhance customer experience
• Prevent fraud
• Ensure website security
• Comply with legal and regulatory obligations

We do not sell your personal information.

Legal Basis for Processing

We process personal information only where permitted under applicable law, including where:

• You have provided consent.
• Processing is necessary to provide veterinary services requested by you.
• Processing is required to comply with legal obligations.
• Processing is necessary to protect life, health, or safety.
• Processing supports legitimate operational activities permitted under applicable law.

Consent

Where required, MaxPetz obtains consent before collecting personal information.

You may withdraw your consent at any time by contacting us.

Withdrawal of consent will not affect processing already completed lawfully before the withdrawal.

Please note that withdrawing consent may limit our ability to provide certain services.

Digital Personal Data Protection (DPDP)

MaxPetz is committed to processing digital personal data responsibly and in accordance with the Digital Personal Data Protection Act, 2023 (India).

We endeavour to ensure that personal information collected through our website and services is:

• Processed lawfully and fairly.
• Used only for legitimate purposes.
• Protected through appropriate security measures.
• Retained only as long as reasonably necessary.
• Accessible only to authorised personnel.
• Managed in accordance with applicable legal obligations.

Individuals may contact MaxPetz to request correction, updating, or deletion of personal information where legally permissible.

Digital Health Framework

MaxPetz supports the principles of secure, privacy-focused, and interoperable digital healthcare promoted under India’s evolving digital health ecosystem.

Where future integrations with recognised digital health initiatives or government-supported healthcare platforms become applicable, MaxPetz will implement such integrations in accordance with applicable laws, regulatory requirements, and industry best practices.

This Policy will be updated whenever such integrations materially affect the collection or processing of personal information.

Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Improve performance
• Detect technical issues

You may disable cookies through your browser settings. Some website functionality may be affected.

Sharing of Information

We may share information only where reasonably necessary with:

• Veterinary specialists
• Diagnostic laboratories
• Referral hospitals
• Imaging centres
• Payment providers
• Technology vendors
• Cloud hosting providers
• Regulatory authorities where legally required
• Law enforcement agencies where legally required

We do not sell, rent, or trade personal information.

Data Security

MaxPetz implements commercially reasonable administrative, technical, and organisational safeguards including:

• Secure hosting infrastructure
• Encrypted communications where applicable
• Role-based administrative access
• Authentication controls
• Regular software updates
• Cloud storage protections
• Backup and disaster recovery procedures
• Monitoring for unauthorised access

Although reasonable safeguards are implemented, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Provide veterinary care
• Maintain medical records
• Meet legal obligations
• Resolve disputes
• Support approved research
• Improve services

When information is no longer required, it is securely deleted or anonymised where reasonably practicable.

Children’s Privacy

Our services are intended for pet owners.

We do not knowingly collect personal information directly from children except where information is provided by a parent or legal guardian.

Your Rights

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Updating incomplete information
• Deletion of information where legally permissible
• Withdrawal of consent
• Information regarding the processing of your data
• Resolution of privacy-related grievances

Certain requests may be subject to applicable legal or regulatory requirements.

Research Publications

Research publications available through the MaxPetz website are intended solely for educational, academic, and scientific purposes.

Any personal information included in research material is processed only where legally permissible, appropriately anonymised, or published with the necessary permissions and ethical approvals.

Authors remain responsible for ensuring compliance with applicable publication and ethical standards.

Third-Party Services

Our website may utilise trusted third-party service providers, including but not limited to:

• Cloudinary
• Supabase
• Google Analytics
• Google Maps
• Cloudflare Turnstile
• Resend Email Services
• Other authorised technology providers

These providers may process information in accordance with their respective privacy policies.

International Data Transfers

Certain technology providers engaged by MaxPetz may process or store information outside India.

Where such transfers occur, MaxPetz endeavours to ensure that appropriate safeguards are implemented in accordance with applicable legal requirements.

Policy Updates

This Policy may be updated periodically to reflect:

• Changes in applicable laws
• Regulatory requirements
• New technologies
• Website enhancements
• Operational improvements

The revised version will always be published on this page with an updated effective date.

Contact Us

For questions relating to this Policy, privacy, or personal information, please contact:

MaxPetz Veterinary Hospital

Website: https://www.maxpetz.com

Email: info@maxpetz.com

Privacy Requests: privacy@maxpetz.com (or info@maxpetz.com until a dedicated privacy email is established)

Disclaimer

While MaxPetz implements reasonable administrative, technical, and organisational safeguards to protect personal information, no electronic system can be guaranteed to be completely secure. Users are responsible for ensuring that any information, medical records, images, reports, or documents submitted through the website are accurate and that they have the necessary authority to share such information. Nothing in this Policy limits or excludes MaxPetz’s obligations under applicable law, including the Digital Personal Data Protection Act, 2023 (India).